Contact Britton Ridge Water Restoration

What can you do while you wait for the crew in Britton Ridge?

Start with safety and the water supply, and call us while you work down this list.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• Find the main shutoff and turn it clockwise until it stops. In a basement it's often next to the water meter, low on the wall that faces the street.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• A full sump pit with a quiet pump usually means a power problem or a stuck float. Check the outlet and the breaker only if the floor around the pit is dry.
• If the water is rising from outside, don't try to hold it back with towels. Move what you can to higher ground, and call when it's safe to talk.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What should you have ready when you call Britton Ridge Water Restoration?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Which fixture or pipe is leaking, or that you can't tell yet.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• If the wet area downstairs has carpet or built in cabinets.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• The age of the house, if you know it. Homes in Britton Ridge date mostly from the 1990s, and the decade tells the crew what kind of pipes to expect.
• If you plan to file a claim, which company your policy is with.
• Whether the power to the wet area is on or off.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What happens when the crew gets to your Britton Ridge home?

The visit opens with the source and safety, since drying can't start while water is still coming in.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

If you go ahead, the crew removes standing water, sets up drying equipment and checks the readings on return visits until the wet materials are dry.

Which details about Britton Ridge homes help the crew plan?

Much of Britton Ridge went up in the 1990s, so water heaters and washer hoses are the usual places a leak starts. You'll see two story and ranch homes across Britton Ridge. Since many basements in the area are finished, a small leak downstairs can reach carpet and drywall fast. Low lying lots near Mud Creek are more likely to take on outside water in a big storm. Winter freeze and thaw cycles can split pipes in outside walls and unheated spaces, which is why winter leaks often start at an outside wall. Mention any of this when you call, and the crew will plan around it.

Is your neighborhood in the Britton Ridge service area?

Calls from these Britton Ridge neighborhoods come to the same number:

• Britton Ridge · homes from the 1990s, most with basements
• Britton Falls · built mostly in the 2000s, basements are common
• Meadow Brook Village · much of it from the 1990s to 2000s, basements are common
• Oaks of Kraus Square · much of it from the 1990s to 2000s, most with basements

This number also takes calls from nearby Sweet Briar, Sand Creek Woods, Sunblest Farms, Sagamore, Spyglass Falls, Lake Stonebridge, Somerset and Stonewater. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do Britton Ridge homeowners ask before they call?

Who runs the crews behind Britton Ridge Water Restoration?

Indy Roof & Restoration, founded by Aaron Christy in 2018, powers Britton Ridge Water Restoration. Its BBB profile shows an A+ rating and accreditation since 2019.

The Indiana Chamber's 2025 Best Places to Work list included it in the small companies group. Aaron was a guest on FOX59's Indy Now in January 2026, talking about water restoration and how to protect your home. Calls to the number on this page reach the same team at any hour.